West-Ward Pharmaceuticals

  • CUSTOMER OPS REP CLAIMS

    Job Location US-NJ-Eatontown
    Posted Date 3 weeks ago(4/3/2018 5:00 PM)
    Job ID
    2018-4431
    Job Function
    Sales & Marketing
  • Overview

    A Sales Operations Claims Representative is ultimately responsible for the investigation and execution of customer claims. Customer claims include shipment errors (i.e. shortages, overages, damages, mis-picks, mis-ships), pricing related inaccuracies, expired related returns, recalls, failure to supplies and service level failures.   Completion of these claims through thorough research will result in maintaining good business relations with our customers.

    Responsibilities

    • Manage customer inquiries, including, but not limited to:
      • Claim status’
      • Credit, debit and/or invoice information related to the claim
    • Data Entry
    • Field Sales Support
      • Customer Maintenance
      • Providing the field with up to date information on account specifics
    • Collaborate with West-Ward Distribution Center on shipment information
    • Collaborate with Qualanex (West-Ward’s contracted returns vendor)
    • Customer interface (inbound & outbound)
    • Intercompany relations (collaboration with in-house customers)
    • Controlled Substance Class II narcotic claim management
      • Special processes related to CII related claims
    • Quality related claim management
      • Special processes related to Quality related claims
    • Regular customer correspondence
    • SAP Reporting
    • Claim Database reporting
    • Recall processing
    • Aiding in deduction management (finance)
    • Potential travel

    Qualifications

    • Situational analysis/independent thinking
    • Good written and verbal communication
    • Multi-tasking Skills
    • Prioritization Skills
    • Organizational Skills
    • Intermediate MS Office user
    • Basic Math Skills
    • SAP or equivalent ERP experience preferred
    • Excellent interpersonal skills

    Results driven

    • High School diploma

    2+ years experience in a Customer Service and/or Claim related environment

     

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