A Customer Operations Representative/Senior Customer Operations Representative - Claims is ultimately responsible for the accurate and complete investigation and execution of customer claims. Customer claims include shipment errors (i.e. shortages, overages, damages, mis-picks, mis-ships), pricing related inaccuracies, expired related returns, recalls, failure to supplies and service level failures. Completion of these claims through thorough research will result in maintaining good business relations with our customers. The Claims Rep works with other internal shared account stakeholders to ensure optimal customer relationships. The person in this role is one of the account stakeholders and works in conjunction with the account owner as well as the other stakeholders that handle the account. The person residing in this role is the customer lead from the claims perspective and shares the responsibility for maintaining the cohesive customer relationship. This role has regular interactions with the other internal account representatives.
Policies and Procedures:
Team Lead and Management Support (applicable for Senior level; in addition to the above):
Functional Lead (if applicable):
Senior (in addition to all of the above):